Customer Service Representative

Customer Service Representative

Requirements

• Data and Order Entry Skills
• Superior Customer Service skills
• Experience working in a product/sales environment a plus
• Strong excel skills, vlookup and xlookup functions
• One to three years experience in a data entry and/or customer service related position

Responsibilities

• Responsible for New Account set-up for retail customers (hospitals, surgery centers etc.)
• Answer all inbound phone calls to support customer in placing new orders, checking on the status of orders tracking and order issues/correction
• Verify stock levels, provide back-order status, communicate with freight carriers, service customers as needed
• Processing order entry from FreshDesk system by verifying POs accuracy and completeness, work with customer to revise when needed and enter PO into the system for processing
• Maintaining Medical Customer Database by ensuring customers information is update to date by verifying and updating accurate accounts payable information, verifying GPO information and shipping information
• Responsible for accurate and timely product returns processing and input
• Responsible for logistic support for all medical labs, meetings and events by ensuring all product is available and delivered to location
• Participates in training for product knowledge as well as professional development
• Become well versed on all product lines. Providing support for product experience issues and properly reporting to quality assurance
• Develop customer quote and provide to the Outside Sales Team
• Complete PEFs and document customer complaints and assist with international and distributor channel
• Perform other duties as assigned

Preferred Qualifications

• Good time management skills and the ability to prioritize and multi-task
• Attention to detail and accuracy
• Customer Service Oriented
• Strong interpersonal communication skills
• Strong written and verbal communication skills
• Ability to work in a team environment