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Customer Service Representative
| Company | McKesson |
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| Location | Columbus, OH, USA |
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| Salary | $17.63 – $29.38 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Typically requires 3+ years of related experience.
- High School Diploma or equivalent.
- Exceptional Communication Skills – Ability to articulate clearly and effectively with members/internal teams.
- Customer Service Excellence – Strong commitment to delivering prompt/accurate replies to customer inquiries.
- Time Management & Follow-Up – Skillful in managing multiple tasks, ensuring timely follow-up on open issues.
- Team Player – Ability to work seamlessly with cross-functional teams to enhance member experience.
- Proficiency in the entire MS Office Suite – Excel, Word, Outlook, PowerPoint, Teams, etc.
- Detailed knowledge of systems – SAP, Verint, Cisco Finesse, Salesforce, Workday.
- Proven successful in managing competing priorities with strong organization and attention to detail.
- Advanced problem solving and root cause analysis.
Responsibilities
- Respond to calls and emails from Health Mart Atlas pharmacies.
- Address Managed Care needs such as adjudication issues, payment research, contract solicitations, and reimbursement queries.
- Conduct outbound calls to resolve open issues.
- Return voicemails and participate in call campaigns to ensure customer satisfaction.
- Work closely with other departments to communicate contract updates, industry news, and trends to our members.
Preferred Qualifications
- Success in a work from home environment preferred.
- Previous call center experience preferred.
- Pharmacy Tech experience preferred.
