Customer Service Representative

Customer Service Representative

Requirements

• Previous experience in customer service or a related field preferred
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Problem-solving skills with a proactive attitude
• Proficiency in Microsoft Office and customer service software
• High attention to detail and organizational skills
• High school diploma or equivalent required

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and in-person interactions
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and escalate issues when necessary
• Maintain records of customer interactions and transactions
• Process orders, returns, and account updates efficiently
• Work closely with other departments to ensure seamless service delivery
• Assist in identifying areas for process improvements and contribute to team success
• Adhere to company policies and customer service protocols

Preferred Qualifications

• Previous experience in customer service or a related field preferred