Customer Service Representative
| Company | Guidehouse |
|---|---|
| Location | Birmingham, AL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or GED
- 0-2 years of prior relevant experience
Responsibilities
- Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
- Answer the calls timely without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
- Facilitate resolution by referring the matter to the issue/content expert.
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
- Resubmit Corrected Claims and supporting documentation as need for the patient experience.
- Communicate with other organizational departments to ensure proper handling of patient accounts.
- Communicates issues to management timely and performs other duties as assigned by direct supervisors.
- Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
- Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
Preferred Qualifications
- 1 – 3 years related or general knowledge of payor-specific or medical specialty billing
- Dialer experience
- Bilingual (English/Spanish)