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Customer Service Representative
| Company | CoStar Group |
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| Location | San Francisco, CA, USA |
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| Salary | $50000 – $84000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s Degree from an accredited, not-for-profit University or College
- 2+ years of experience in a customer service role with a demonstrated track record of providing excellent customer care
- Experience of customer service, building rapport over the telephone and overcoming objections
- Experience of delivering results whilst working to deadlines under pressure
- Excellent verbal and written communication and influencing skills
- Experience working with a CRM system, preferably Salesforce and/or HelpDesk ticketing system
- Proficiency in MS Office
Responsibilities
- Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
- Be the person who delivers first time resolution with quality and professionalism
- Support sales colleagues to ensure the highest standard of customer service is maintained
- Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort
- Act as first support for technical issues including website, call tracking and login issues
- Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
- Complete on-boarding of new customers ensuring initial Customer Portal training is completed and all information regarding the customer is accurate
- Respond to flagged listings to protect consumers against potential fraudulent listings
- Identify revenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings
Preferred Qualifications
- A track record of commitment to prior employers
- Team player that is also able to work independently
- Confident personality with the ability to communicate effectively with both internal and external stakeholders
- Ability to plan and organize workload in a fast-paced environment
- Ability to act on own initiative and work successfully alone and as part of a team
- Ability to adapt quickly in a technology led environment
- Be very Team and Quality Service oriented
