Skip to contentCustomer Service Representative
| Company | Imperial Dade |
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| Location | San Jose, CA, USA |
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| Salary | $23 – $24 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- 2 years of data entry experience
- Must be fluent in Spanish
- Excellent communication skills
- An outgoing personality, eager attitude to help others
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face
- Assist with delivery challenges and customer returns
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
Preferred Qualifications
No preferred qualifications provided.
