Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent (associate degree preferred)
- 1+ year of customer service or related experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient in basic computer applications and data entry
- Professional demeanor and attention to detail
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person
- Provide accurate information regarding products and services
- Resolve customer concerns and complaints efficiently
- Maintain detailed and organized customer records
- Collaborate with internal teams to ensure customer needs are met
- Follow up with customers to ensure satisfaction
- Adhere to company policies and quality standards
Preferred Qualifications
- Associate degree preferred