Customer Service Representative
| Company | Cigna Group |
|---|---|
| Location | Arizona, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED required
- Excellent customer service, organization, and time management skills
- PC skills including knowledge of Microsoft Office Suite and Internet
- An empathetic and fun-loving personality with a few good jokes on the ready
Responsibilities
- Handle 25-30 calls (IB & OB)
- Ensure process efficiency – Work with patients and physicians to coordinate fertility plans and medications
- Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers
- Pay attention to detail – Accurately obtain and enter patient information, including Shipping, insurance, and payment information.
Preferred Qualifications
- Prior Authorization experience preferred