Customer Service Representative

Customer Service Representative

Requirements

• Ability to multitask under pressure and adapt quickly to change.
• Highly organized, self-motivated, and a strong team player.
• Ability to read, write, and communicate clearly in English.
• Fast and accurate typing skills; proficiency with 10-key is required.
• Strong communication and organizational skills.
• Ability to analyze and solve problems, gather data, and prepare reports.
• General math skills required.

Responsibilities

• Collaborate with other departments to resolve customer concerns, demonstrating proficiency with proprietary operational systems.
• Communicate with new and existing customers by phone to handle service requests, billing inquiries, or product information.
• Assist customers with starting, changing, or discontinuing services via phone.
• Complete contract forms, calculate service charges, collect deposits, and process address changes or service cancellations.
• Provide excellent service to promote customer goodwill.
• Professionally address and resolve customer inquiries and complaints.
• Thrive in a fast-paced, high call volume environment while maintaining strong attention to detail.
• Support sales efforts by promoting additional or upgraded services.
• Prorate customer accounts based on service changes.
• Provide support in other areas as needed.

Preferred Qualifications

• Previous call center or waste industry experience is a huge plus!
• High school diploma or equivalent preferred.
• At least 1 year of customer service or call center experience preferred.