Customer Service Representative

Ability to read, write, comprehend, and communicate in English
A high school diploma or equivalent is preferred
Two years of Customer Service experience
Experience with MS Word, Excel, and Email preferred
Typing and 10-key skills are required
Excellent organization and communication skills
Ability to analyze and solve problems, gather data, compile information, and prepare reports

Work in conjunction with other departments to resolve customer disputes and demonstrate proficiency in the use of proprietary operational systems
Interviews customers and records interview information into a computer for customer service; talks with customers by phone and in person to receive orders for installation, turn-on, discontinuance, or change in service
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
Demonstrate effective use of software applications, at least proficient in MS Word and Excel
Delivers services to customers in a manner that promotes goodwill
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
Work in a fast-paced, cooperative, high-call-volume environment
Solicit the sale of new or additional services
Cover for the reception desk when necessary