Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; associate degree preferred
- Previous experience in customer service or a related field is a plus
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficiency in basic computer applications and CRM systems
- Reliable, punctual, and team-oriented
Responsibilities
- Answer and manage inbound calls and emails from customers professionally and promptly
- Provide product and service information with accuracy and clarity
- Resolve customer concerns by clarifying issues and determining the best solutions
- Maintain updated customer records using internal systems
- Escalate complex issues to the appropriate departments as needed
- Follow up with customers to ensure resolution and satisfaction
- Collaborate with other departments to improve the customer experience
Preferred Qualifications
- Previous experience in customer service or a related field is a plus