Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; associate degree or higher preferred
- Proven experience in customer service or related role
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Proficiency with basic computer applications and CRM systems
- Professional, patient, and solution-focused attitude
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or in person
- Resolve product or service issues by clarifying the customer’s concerns and determining the best solution
- Maintain detailed and accurate records of customer interactions
- Process orders, returns, and service requests efficiently
- Collaborate with other departments to ensure customer needs are met
- Follow up with customers to ensure resolution and satisfaction
Preferred Qualifications
- Associate degree or higher preferred