Customer Service Representative

Customer Service Representative

Requirements

• Type 40+ wpm.
• Bilingual in Spanish is a plus.
• Microsoft Office experience.
• Be self-motivated and have an entrepreneurial spirit.
• Excellent customer service skills.
• 1-2 years customer service experience.
• Some sales experience is a plus.
• Excellent communication, listening, computer, and organizational skills.
• Must demonstrate excellent time & interpersonal skills.

Responsibilities

• Answer phone calls from customers and assist with their questions or concerns. Work to resolve any problems they raise concerning service or billing.
• Sell commercial front load and temporary roll-off service.
• Support existing accounts and ensure retention of them.
• Work with other departments to satisfy customer requests for service.
• Accurately escalate issues to management as appropriate.
• Proactively communicate with or respond to customers in support of Company pricing initiatives.

Preferred Qualifications

• Bilingual in Spanish is a plus.
• Some sales experience is a plus.