Customer Service Representative

High School diploma or equivalent required.
2 years experience in a contact center or other fast-paced customer service environment required.
Excellent professional communication skills required, both verbal and written.
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy.

Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.
Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support.
Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes.
Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN.
Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures.
Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.