Customer Service Representative

High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience
Working knowledge of MS Office (Word, Excel, and Outlook)
Strong numeric and alpha-numeric data entry skills
Proven ability to communicate effectively in a positive manner both verbally and in writing
Attention to detail, accuracy, effectiveness, and efficiency

Identify customer and department needs and satisfy them effectively
Maintain and develop assigned customer base
Working knowledge of all products and categories to drive penetration of existing accounts
Cross-train and foster solid working relationships within department and with other departments
Input orders into computer system
Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives
Responsible for creating and maintaining necessary company and customer files
Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned
Support company sales and gross profit projections and goals as needed
Adhere to operational procedures
Attend meetings as scheduled
Work with sales team
Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources
Working different days, hours and overtime may be needed occasionally
Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
Perform other duties as required