Customer Service Representative
| Company | City of Amarillo |
|---|---|
| Location | Amarillo, TX, USA |
| Salary | $13.5 – $13.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent.
- Deal effectively with others in a courteous manner.
- Prepare and maintain accurate records.
- Excellent Communication Skills.
- Computer literate.
- Operate a variety of office equipment.
- Confidence and skillful negotiating techniques.
- Apply and calculate various rates associated with City services.
- Understand and operate a variety of computer programs simultaneously.
- Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
- Ability to multi-task.
- Strong organizational skills.
- Working knowledge of customer service techniques, database systems, web-based systems, billing systems and mobile dispatching systems.
- Ability to speak in a clear and concise manner.
- Ability to ask appropriate questions to obtain necessary information.
- Ability to make sound judgments regarding customer issues.
- Ability to operate a personal computer.
Responsibilities
- Assist customers in establishing, transferring, or closing service.
- Preparing, analyzing, and distributing contracts for new service.
- Builder requests for new meter sets.
- Perform name changes due to divorce, marriage, or death of primary account holder.
- Ensures timely responses to customer inquiries via telephone, Internet, written or emailed correspondence.
- Documents and coordinates updates on issues to ensure customer satisfaction and productivity.
- Instructs customers on the proper way to fill out account requests and verifies that all required information is on the request.
- Research trouble issues. Evaluates multiple options to resolve customer problems.
- Efficiency in queue time response and first contact resolution.
- Secure all necessary information and signatures from customers to guard against identity theft.
- Dispatch service orders to field service personnel using two-way radio.
- Investigate no contract bills and issue fees to resident accounts who have been found to have used City water illegally or have tampered with City property in any way.
- Prepare and dispatch service orders for miscellaneous issues that require the attention of field service personnel.
Preferred Qualifications
-
No preferred qualifications provided.