Customer Service Rep Associate – Evernorth

Customer Service Rep Associate – Evernorth

Requirements

• At least a High School Diploma or equivalent required.
• Strong oral & written communication skills.
• Being able to sit or work in a dedicated work space for your entire work shift.
• Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
• Evernorth systems and Epic EMR knowledge a plus.
• At least 1 or more years Medical Office experience.
• Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
• Ability to succeed within a team environment.
• Telephonic appointment scheduling and outreach calls in support of the Healthy Life Centers.
• Professional interaction with customers both internal and external.
• Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.
• Compliance with HIPAA regulations and Evernorth Workplace Care guidelines.

Responsibilities

• Telephonic appointment scheduling and outreach calls in support of the Healthy Life Centers.
• Professional interaction with customers both internal and external.
• Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.

Preferred Qualifications

• Passionate about going above and beyond
• Independent worker and self-starter
• Customer-centric Focus
• Dynamic personality
• Bilingual English/Spanish