Customer Service Rep
| Company | Wolters Kluwer |
|---|---|
| Location | Madison, WI, USA, Indianapolis, IN, USA, Tampa, FL, USA, Clayton, MO, USA, Hagerstown, MD, USA, Philadelphia, PA, USA, Wichita, KS, USA, Waltham, MA, USA, Kennesaw, GA, USA |
| Salary | $39050 – $53350 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma, GED, or equivalent required
- Previous customer service experience required, call center experience a plus
- Proficiency in Microsoft Outlook/Office 365 required
- Experience with CRM systems (Salesforce, etc) preferred
- Excellent written and verbal communication and organizational skills
- Ability to maintain professionalism and high level of service through difficult customer interactions
- Ability to multi-task and work in a fast-paced environment
- Strong data entry skills and attention to detail
Responsibilities
- Manage customer inquiries from onset to resolution using established procedures to solve routine problems
- Manage database records to maintain customer accounts, ensuring accurate entry and upkeep of all transactions according to business policies
- Use provided systems and procedures to monitor quality control for all customer interactions
- Adhere to expected deadlines to ensure minimal backlogs and meet service level
- Build brand advocacy and customer loyalty by employing WK values
- Perform other tasks/duties as assigned
Preferred Qualifications
- Experience with CRM systems (Salesforce, etc) preferred