Customer Service Rep
| Company | Copart |
|---|---|
| Location | Davenport, IA, USA |
| Salary | $18 – $20.29 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be able to show empathy in the workplace
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with Microsoft Office Applications
- Attention to detail
- Problem-solving
- Computer proficiency – MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Responsibilities
- Provide inbound Phone support to Copart Members
- Understanding client needs and offering solutions and support
- Answer and place calls in a professional manner
- Measured on Call Quality and Productivity
- Focus on a ‘1st call resolution’
- Use company resources to gather information and offer solutions to meet customer needs
- Other duties as assigned
Preferred Qualifications
- One year of office support experience in a customer service role preferred
- Bilingual skills are a plus