Customer Service Rep

Minimum 2 + years of experience as an underwriting assistant/service manager in commercial insurance and preferably with environmental or casualty insurance lines.
Advanced proficiency with Microsoft Excel, Word, Outlook and core business system applications including Salesforce & Policy Decisions
Excellent oral and written communication skills are a must.
Strong knowledge of the Property & Casualty insurance industry, insurance terminology and the commercial insurance policy lifecycle.
Bachelor’s degree required; Business Administration, Business Operations and Sales preferred. Any other related discipline or commensurate work experience considered.

Partner with the underwriters to bind and issue new and renewal, commercial insurance policies, process endorsements and maintain broker relationships.
Quality control of underwriting documents and timely completion of policy and endorsement issuance.
Manage and maintain a structured, organized diary system that ensures all necessary information is received within established timelines.
Timely produce notices of cancellation, non-renewal notices, reinstatements and renewal solicitation notices.
Provide efficient and courteous service to all internal and external customers, including underwriters and brokers.
Review policies for accuracy, quality and regulatory standards.
Communicate effectively with management, underwriters and brokers to secure information needed to accurately process business.
Assist the operations director with management responsibilities, including training, workflow and mentoring. Participate in or handle special projects, as assigned.
Performs office administrative duties and handles calls for the department programs.
Works with accounting to resolve invoicing discrepancies.