Customer Service Operations Associate
| Company | Wolters Kluwer |
|---|---|
| Location | Clayton, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Analytical Skills: Basic analysis and interpretation of data.
- Customer Service: Enhanced customer interaction capabilities.
- Workflow Coordination: Better understanding of workflow management.
- Detail-Orientation: Maintain attention to nuanced details.
- Basic Reporting: Capability to create and interpret basic reports.
- Time Management: Efficient handling of multiple tasks.
- Problem-Solving: Improved problem-solving abilities.
- Technical Skills: Familiarity with more advanced office and operational software.
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
Responsibilities
- Oversee basic workflow tasks.
- Create and interpret simple operational reports.
- Update and maintain standard operating procedures.
- Provide first-line support and escalate issues as needed.
- Track and report on resource utilization and call volumes.
- Conduct basic quality checks and audit customer interactions.
- Suggest improvements for operational efficiency.
- Help coordinate and document training sessions.
- Manage follow-up activities for unresolved customer issues.
- Offer support to team members on operational activities.
Preferred Qualifications
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.