Customer Service Manager – Accounting Department
| Company | Murgado Automotive Group |
|---|---|
| Location | Miami, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High school diploma or GED required; some college preferred.
- Previous experience in a customer service or advisory role, preferably in the automotive industry.
- Strong communication skills, both verbal and written, with the ability to explain complex information clearly.
- Exceptional interpersonal skills with a focus on customer satisfaction.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Proficient in using computer systems, including Microsoft Office and CRM software.
- Detail-oriented with strong organizational skills.
- Positive attitude, self-motivated, and a team player.
Responsibilities
- Ensure customers feel valued, appreciated and that their issues/complaints are understood and documented, maintaining a high level of professionalism and empathy.
- Act as a liaison between customers and the accounting team, keeping customers informed about the status/resolution of their issues and answering any questions they may have. (e.g., titles not getting transferred, payments not having been made, etc.)
- Collaborate with appropriate accounting team members to address issues that fall under their area of responsibility.
- Maintain accurate customer records, documenting issues and status of resolution in our system.
- Assist with other duties as needed to support the troubleshooting/problem-solving efforts of the accounting department.
Preferred Qualifications
- Knowledge of automotive dealership accounting preferred but not required.