Customer service manager
| Company | Michaels |
|---|---|
| Location | Cape Cod, Massachusetts, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Ability to manage front-end operations and expectations
- Ability to lead omnichannel processes
- Knowledge of Standard Operating Procedures (SOPs) and Company programs
- Ability to train, observe, and coach team members
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
Responsibilities
- Deliver a customer centric shopping experience
- Lead the omnichannel processes
- Maintain store recovery standards
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
- Ensure all front end policies and procedures are followed
- Plan and lead the execution of class and in-store events
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
- Interact with others in an accepting and respectful manner
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes
- Cross train in Custom Framing selling and production
- Lead the delivery of high-quality custom framing solutions (if applicable)
Preferred Qualifications
- Retail management experience preferred