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Customer Service/Ground Operations Agent
| Company | Allegiant Air |
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| Location | Bellingham, WA, USA |
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| Salary | $17.28 – $17.28 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Combination of Education and Experience will be considered.
- Must be authorized to work in the US as defined by the Immigration Act of 1986.
- Must pass a Criminal Background Check.
- Education: High School Diploma/GED
- Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.
- Valid/Unexpired Driver’s License
- Must be at least 18 years of age and possess a valid driver’s license.
- Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Responsibilities
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Marshal in the planes and push back the aircraft.
- Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
- Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
- Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
- Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.
- Ensure Allegiant Air and airport regulations are followed.
- Other duties as assigned.
Preferred Qualifications
- Basic computer skills; Knowledge of general office equipment.
- Must be people oriented, highly motivated with a positive and friendly attitude.
- Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
- Must be well groomed and adhere to dress code policy.
- Ability to work efficiently under time constraints.
- Must be available to attend required training.
- TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
