Customer Service Engineer – Night Shift Technical Support
| Company | KION |
|---|---|
| Location | Grand Rapids, MI, USA, Atlanta, GA, USA |
| Salary | $53000 – $113000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree (Computer Science, Software Engineering, or related field)
- At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
- Experience with Oracle databases
- Experience with MS SQL Database
- Experience with Windows operating systems
Responsibilities
- Assist project and technical engineers in the integration of new systems
- Assist technical and development personnel in application quality testing
- Work on-site to install, commission, and test installation of material handling solutions
- Provide specified technical support to customers on-site
- Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
- Review Sales and Estimating Functional Specification documentation
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on-call rotation during non-business hours
Preferred Qualifications
- Experience in the Material Handling Industry