Customer Service Coordinator – Student Financial Services
| Company | Babson College |
|---|---|
| Location | Needham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate’s Degree or relevant experience
- At least 1-3 years of related experience
- Ability to succeed in a customer-oriented, team-based, technology-intensive work environment
- Excellent interpersonal and communication skills
- Excellent organizational skills and attention to detail
- Strong technology and computer skills including proficiency in Microsoft Office
- Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results
- Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Responsibilities
- Responsible for delivering front-end customer service in the areas of student accounts, payment options, financial aid, and financing options.
- Respond to SFS telephone, walk-in, and email inquiries.
- Provide general and student-specific information utilizing student account and financial aid databases (Workday and PowerFAIDS).
- Manage incoming mail, financial aid document entry, daily data files from the College Board (PROFILE and IDOC), and filing.
- Provide feedback about quantity and nature of customer inquiries; participate in assessment of quality of SFS services; and recommend and implement service enhancements.
- Oversee financial aid file management, including communication to students and parents related to required documentation and tracking files ready for review by counseling team.
- Process financial aid award notifications for incoming and returning students.
- Assist in maintaining training and user guides.
- Provide support for the department, including scheduling appointments and meetings, and ordering supplies.
- Represent Babson’s mission, goals, and customer-service orientation in all work-related settings.
- Assume additional responsibilities as required.
Preferred Qualifications
- Bachelor’s Degree preferred.