Customer Service Coordinator

Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
Requires excellent verbal and written communication skills
Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
Demonstrates a “continuous improvement” mindset
Thrives in a fast-paced environment
Proven ability to balance a multitude of high priority assignments
Regular onsite attendance required as an essential function of this position

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair/calibration requests, product changes or returns, contract issues/administration, lease administration
Foster and maintain close working relationship with Sales Field Partners
Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
Collaborate and assist with specific teams to ensure efficient quote and order processing
Resolves problems by applying established policies, procedures, and tactics.
Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
Provide 1-800 phone support to customers
Available for Month-End support to action all outstanding customer requests