Customer Service – Call Center

Customer Service – Call Center

Requirements

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service–delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

Responsibilities

• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer
• Perform a variety of other clerical related tasks and back up the receptionist

Preferred Qualifications

• Bilingual. Fluent in Spanish (highly preferred)