Customer Service Associate - Data

Customer Service Associate – Data

Post-Secondary Education in Business Administration, Operations/ Inventory Management or Supply Chain is preferred.
Possess superior analytical, teamwork, and organizational skills.
Strong customer satisfaction focus and excellent relationship building skills.
Use of MS office, especially MS Excel at an advanced level is required.
Strong open and interactive communication skills (written and verbal).
Ability to problem solve and ‘think outside the box.’
Ability to manage a large volume of emails and phone calls.
Ability to multitask, prioritize and manage time effectively.
Very good attention to detail.

Design and implement methods for collecting, managing, and maintaining supply chain data.
Analyze supply chain data and key performance indicators (KPIs) to identify areas for optimization and improvement.
Identify trends, patterns, and outliers within the data to provide actionable insights.
Develop and propose solutions to address identified supply chain issues and inefficiencies.
Work collaboratively with cross-functional teams to implement data-driven solutions.
Clearly communicate findings and recommendations to stakeholders, both verbally and in written reports.
Closely adhere to customer operations processes to improve customer experiences and meet established KPIS.
Manage and review open order reports for various plants and monitor reasons for orders not shipping on time.
Partner with teams in weekly meetings to share best practices and work on special projects.
Collaborate with Sales for process improvement and guideline adherence.