Customer Service Associate
| Company | AvalonBay Communities |
|---|---|
| Location | San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years of customer service experience providing above average service required.
- Strong English verbal and written communication required.
- Math skills required. Must be able to add, subtract, multiply and divide.
- Strong organizational skills required. Ability to multitask.
- Experience with data entry and excel required. Must be able to navigate between several systems simultaneously.
- A high school diploma or equivalency (GED)
- Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed.
Responsibilities
- Responsible for all day-to-day tasks related to customer account administration within AvalonBay’s inbound call center.
- Detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites.
- Resolving customer inquiries and issues.
- Professionally service Frontline and Payment calls while providing stellar customer service and a positive experience for the resident.
- Actively participate in coaching, training, and personal development while visible on camera while working from home.
- Maintain shift schedule requirements to ensure phone queue is supported per the associate’s schedule. Attendance and punctuality to the shift schedule is critical.
Preferred Qualifications
- Previous remote work experience preferred.
- Call center experience preferred.