Posted in

Customer Service Assistant

Customer Service Assistant

CompanyAlphabe Insight
LocationCincinnati, OH, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelEntry Level/New Grad, Junior

Requirements

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • 1+ year of experience in customer service or administrative support
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficient in Microsoft Office Suite and basic computer systems
  • Ability to remain calm and professional under pressure
  • Detail-oriented with a commitment to accuracy and efficiency

Responsibilities

  • Provide prompt and courteous assistance to client inquiries via phone, email, and in person
  • Maintain accurate records of customer interactions and transactions
  • Assist clients with account updates, service requests, and problem resolution
  • Coordinate with internal departments to ensure customer satisfaction
  • Monitor service issues and escalate complex matters as needed
  • Support administrative functions related to client services
  • Maintain a positive, empathetic, and professional attitude at all times

Preferred Qualifications

    No preferred qualifications provided.