Customer Service Assistant
Company | Alphabe Insight |
---|---|
Location | Cincinnati, OH, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1+ year of experience in customer service or administrative support
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and basic computer systems
- Ability to remain calm and professional under pressure
- Detail-oriented with a commitment to accuracy and efficiency
Responsibilities
- Provide prompt and courteous assistance to client inquiries via phone, email, and in person
- Maintain accurate records of customer interactions and transactions
- Assist clients with account updates, service requests, and problem resolution
- Coordinate with internal departments to ensure customer satisfaction
- Monitor service issues and escalate complex matters as needed
- Support administrative functions related to client services
- Maintain a positive, empathetic, and professional attitude at all times
Preferred Qualifications
-
No preferred qualifications provided.