Customer Service Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; additional education is a plus
- Previous experience in customer service or a similar role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and general computer applications
- Ability to manage multiple tasks in a fast-paced environment
- A friendly, patient, and professional demeanor
Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person
- Resolve product or service issues by clarifying the customer’s concerns
- Maintain accurate records of customer interactions and transactions
- Follow up to ensure customer satisfaction and support case resolution
- Collaborate with other departments to provide seamless customer support
- Assist with order processing, invoicing, and service-related documentation
- Suggest improvements to enhance customer satisfaction and efficiency
Preferred Qualifications
-
No preferred qualifications provided.