Customer Service Assistant
| Company | Alphabe Insight |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent required; associate degree preferred
- 1+ years of experience in a customer service or support role
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Proficiency in basic computer applications and data entry
- A problem-solving mindset and a customer-focused attitude
Responsibilities
- Provide timely and professional responses to customer inquiries via phone and email
- Assist in resolving customer complaints and follow up to ensure resolution
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to address customer needs efficiently
- Support the customer service team in daily administrative tasks
- Ensure a positive customer experience by delivering excellent service consistently
Preferred Qualifications
- associate degree preferred