Customer Service Agent Foresight Sports
| Company | Foresight Sports |
|---|---|
| Location | San Diego, CA, USA |
| Salary | $17.45 – $23.61 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong verbal and written communication skills.
- Ability to quickly assess client requests and identify solutions.
- Strong customer-focused orientation.
- Attention to detail.
- Ability to work a task with a team to completion.
- Ability to research and resolve issues, self-starter.
Responsibilities
- Initial Responders: Phones, Chat, Email & Online Tickets
- Data Collection: Customer Contact Information, Hardware / Software Information, Device / Software Logs, Saved Shots
- Utilize provided platforms, helpdesk articles, support guides to direct customers to resolution.
- Confirming and Explaining Basic Setup is Achieved (Includes Hardware (Physically) and Software (Digitally))
- Basic Technical troubleshooting Skills/Understanding
- Review and investigate customer reports to qualify if there is an issue, utilizing basic troubleshooting skills/understanding to attempt to resolve.
- Escalate to Product Operation Specialist if unable to resolve.
- Process Upsell Orders
Preferred Qualifications
- Strong working knowledge of MS Windows 7/8/10/11 Operating Systems and newer.
- Previous computer or customer support experience.
- Computer Networking Experience a Plus!
- Golf knowledge is a Plus!
- College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace.
- Working knowledge of Android, iOS, database usage, and audio-visual setup.