Customer Service Agent
| Company | Expeditors |
|---|---|
| Location | Tracy, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must have warehouse/distribution center experience – Shipping, receiving, inventory control.
- Must have customer service experience
- Must complete and pass training courses
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Must be authorized
- Attention to detail
- Strong desire to learn
- Authorized to work in the United States
- Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
- Typing – 30 wpm and 10-key by touch
- DG Certification Required
- Compliance certifications required to perform required duties obtained and maintained
- An intimate understanding of Export Compliance
- General Airline/Logistics Knowledge
Responsibilities
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
- Provide exceptional customer service to both external and internal customers
- Communicate with domestic customers and their offices
- Comply with customer requirements and procedures
- Prepare and process documentation
- Comply with all U.S. regulations
- Update shipment information in Expeditors systems
- Review documents for compliance
- Invoice customer accurately and timely for provided services
Preferred Qualifications
-
No preferred qualifications provided.