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Customer Service Agent
| Company | General Dynamics |
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| Location | Raleigh, NC, USA |
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| Salary | $15.09 – $20.41 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Customer Inquiries
- Customer Satisfaction
- Customer Service
- Customer-Support
- Office Administration
- 1 + years of related experience
- High school diploma or G.E.D.
- Experience working with fax machines, computer software, and telephone technology
Responsibilities
- Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
- Places outbound customer service or customer satisfaction calls, as required by client.
- Completes call guides; gathers and verifies required information.
- Attends telephone skills and program information training sessions; adheres established levels of service.
- Adheres to established customer service and documentation standards within required time frames.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
- Performs clerical or administrative duties as assigned.
Preferred Qualifications
No preferred qualifications provided.
