Customer Service Advocate

Oral and written communication expertise
Typing speed of 30 wpm or more
Reading and interpreting documents
Strong multi-tasking
Critical thinking and problem solving
Applying understanding to carry out instruction furnished in written, oral, or diagram form
Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
Familiarity working with two computer monitors
Strong knowledge of computer hardware and software
Maintaining strict adherence to scheduled tasks
Staying connected in a remote environment using multiple communications channels
Utilizing a database system including how to update fields
High school diploma or GED
Two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required

Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
Troubleshooting and resolving issues
Working with a high sense of urgency with all medical service providers and program members
Showing compassion and understanding to customers in need
Meeting monthly service objectives as outlined by management
Embracing any additional training, development, or special assignments with optimism
Adhering to company rules and policies
Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
Offering prayer to all members and providers at every appropriate opportunity
Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
All other duties as assigned