Customer Service Account Associate
| Company | T-Mobile |
|---|---|
| Location | Augusta, ME, USA |
| Salary | $20 – $20 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma/GED (Required)
- Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
Responsibilities
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Meet department productivity and quality standards.
- Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
- Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Preferred Qualifications
- 6 months customer service experience preferred
- Windows (Microsoft Word, Excel, and PowerPoint preferred)