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Customer Satisfaction Coordinator
| Company | ARS |
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| Location | Texas, USA |
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| Salary | $23 – $25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- A High School diploma or general education degree (GED) is preferred
- At least two (1-2) years of customer service experience
- Requires 4-8 years of skilled inside sales experience
- Strong communication skills
- Strong computer skills
- Must be dependable
- Must have a great attitude
Responsibilities
- Communicates with customers and departmental personnel via telephone, email and/or written correspondence to answer inquiries, provide information and resolve complaints.
- Tracks customer complaints and provides quarterly analyses by service center, region and company.
- Responds to customer concerns related to price discrepancies, damages, quality of service or any other service issues.
- Listens and responds carefully to customers while documenting complaints.
- Investigates customer complaints by talking with all parties involved and reviewing invoices and records. Coordinates resolution of complaints with local management.
- Tracks resolution status and follows up with customers as needed.
- Processes customer satisfaction surveys and reports results. Follows-up on any negative comments reported by customers.
Preferred Qualifications
No preferred qualifications provided.
