Customer Sales Guide

Associate or bachelor’s degree, or equivalent amount of relative work experience
3+ years of related work experience such as customer service, sales, or retail industry
Valid driver’s license and acceptable driving record for the previous 3 years
Must be at least 18 years of age
Ability to pass a drug test and a background check

Responsible for being fully involved in sales and customer experience activities, both virtual and in-store
Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments
Takes customers on test drives, demonstrating vehicle features
Partner with managers and other Customer Experience Guides to complete tasks and responsibilities
Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations
Make phone calls, schedule appointments, answer questions and educate potential customers about their options
Opening/closing the dealership when needed

Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests
Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
Must execute the highest attention to detail when assisting with the sale processes
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
Must practice strict discretion when dealing with sensitive information and account information
Must be comfortable operating and parking vehicles on and off the lot
Must be able to work autonomously and take ownership on assigned tasks
Must assure the highest level of customer experience and satisfaction
Required at times to work a flexible schedule including early mornings, evenings and Saturdays