Customer Sales Guide
| Company | DriveTime |
|---|---|
| Location | Macon, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Associate or bachelor’s degree, or equivalent amount of relative work experience
- 3+ years of related work experience such as customer service, sales, or retail industry
- Valid driver’s license and acceptable driving record for the previous 3 years
- Must be at least 18 years of age
- Ability to pass a drug test and a background check
Responsibilities
- Responsible for being fully involved in sales and customer experience activities, both virtual and in-store
- Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments
- Takes customers on test drives, demonstrating vehicle features
- Partner with managers and other Customer Experience Guides to complete tasks and responsibilities, creating the best customer experience in line with the DT Way Standards
- Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations
- Understands and executes company directives, initiatives, and expectations
- Make phone calls, schedule appointments, answer questions and educate potential customers about their options
- Opening/closing the dealership when needed
Preferred Qualifications
- Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
- Must execute the highest attention to detail when assisting with the sale processes
- Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
- Must practice strict discretion when dealing with sensitive information and account information
- Must be comfortable operating and parking vehicles on and off the lot
- Must be able to work autonomously and take ownership on assigned tasks
- Must assure the highest level of customer experience and satisfaction
- Required at times to work a flexible schedule including early mornings, evenings and Saturdays