Customer Sales Guide
| Company | DriveTime |
|---|---|
| Location | Sherman Oaks, Los Angeles, CA, USA |
| Salary | $26.5 – $27.5 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
- 3+ years of related work experience such as customer service, sales, or retail industry.
- Valid driver’s license and acceptable driving record for the previous 3 years.
- Must be at least 18 years of age.
- Ability to pass a drug test and a background check.
Responsibilities
- Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
- Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
- Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
- Understands and executes company directives, initiatives, and expectations.
- Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
- Collaborating with team members to reach sales targets.
- Opening/closing the dealership when needed.
Preferred Qualifications
- Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
- Required; at times to work a flexible schedule including mornings, evenings and Saturdays.
- Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
- Must execute the highest attention to detail when assisting with the sale processes.
- Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes: Phase 1: Customer Engagement and Experience Phase 2: Inventory Management and Dealership Workflow/Operations Phase 3: Titles, Loans and Vehicle Processes
- Must practice strict discretion when dealing with sensitive information and account information.
- Must be comfortable operating and parking vehicles on and off the lot.
- Must be able to work autonomously and take ownership on assigned tasks.
- Must assure the highest level of customer experience and satisfaction.