Customer Sales and Service Representative
| Company | Verizon Communications |
|---|---|
| Location | Morristown, NJ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Superior sales and customer service skills
- Ability to manage multiple priorities
- Strong communication skills
- Must live within 75 miles of the current reporting location for the life of the contract
Responsibilities
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in the customers through thoughtful listening
- Identifying customer needs and proactively offering products and services to meet monthly sales goals
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
- Responding to requests from customers about Verizon products and services
- Verifying service order accuracy and completeness and making corrections/changes as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
Preferred Qualifications
- Related Associate Degree or 2+ years’ relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision