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Customer Reference Manager
| Company | Postman |
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| Location | San Francisco, CA, USA |
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| Salary | $110000 – $140000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3-5 years of customer advocacy program experience, or customer facing experience such as customer success or sales ideally in software or high tech
- Excellent verbal and written communication skills
- High energy, strong work ethic and excellent collaboration skills
- Excellent people skills to interact with customers, colleagues and cross-functionally (managing upwards and sideways)
- Willing to travel 8-12x per year
Responsibilities
- Manage majority of N. American book of customer testimonials
- Create, source and manage a library of up-to-date customer advocates to act as 1×1 reference for prospects.
- Create, source and manage a library of up-to-date customer success stories, quotes, customer feedback and reviews, social commentary, and more.
- Work with the Customer Advocacy team to develop creative, new ways of storytelling that turn customer stories into emotional and inspiring brand awareness content.
- Collaborate with internal teams including Sales, Product Marketing and Customer Success to align customer stories with Marketing and business goals.
- Source new customers for case study pipeline, working cross-functionally with Sales and Customer Success, monitoring closed/won deals, NPS, etc.
- Track, measure, and iterate on the impact of customer marketing activities on customer growth, retention, and financial outcomes.
- Work closely with Advocacy and Academy program leads to coordinate logistics for both in-person and virtual events, including scheduling, venue booking, vendor management, and attendee communications.
Preferred Qualifications
No preferred qualifications provided.
