Customer Program Manager
| Company | Definitive Healthcare |
|---|---|
| Location | Framingham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s Degree (or equivalent experience)
- Experience in a product or system management
- Experience in implementation and use of a Customer Success Platform
- Understanding of Customer Success fundamentals and industry best practices
- Drive for optimization and curiosity to analyze needs and develop improvements
- Experience in project management, effectively balancing competing needs and priorities
- Experience identifying and understanding customer needs and taking initiative to iterate based on new knowledge
- Exceptional writing and editing skills combined with strong presentation and public speaking skills
Responsibilities
- Recommends the nature and scope of present and future updates to ChurnZero by staying up to date on new ChurnZero features and capabilities relevant to business objectives
- Provides information for management by preparing analyses on internal user usage of the tool and overall customer health to inform solutions for solving issues
- Collaborate closely with our Customer Experience team to understand customer pain points and opportunities to optimize our workflows along the customer journey to gain efficiency and scale
- Day-to-day and overall maintenance of the tool including troubleshooting, user management, structural features, internal documentation and resources
- Additional projects, initiatives, and day-to-day responsibilities related to use of the ChurnZero tool as needed
Preferred Qualifications
-
No preferred qualifications provided.