Customer Onboarding Consultant

Customer Onboarding Consultant

Requirements

• 3+ years of experience in customer facing roles; for example hospitality management
• Proven track record of success in delivering complex projects, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process
• Ability to manage ambiguity and operate independently
• Comfortable working in a fast-paced environment
• Self-starter with a growth mindset
• Excellent communication (written & verbal) and influencing skills
• Strong time management skills and the ability to prioritise effectively
• Strong presentation skills
• Strong values and high personal integrity
• Ability to explain technical terms to non-tech savvy customers
• Proven ability to manage customer relationships with differing levels of influence.

Responsibilities

• Manage several onboarding engagements simultaneously
• Create & execute a detailed onboarding plan
• Manage all communication with the customer during the implementation phase
• Work closely with the client to understand their unique business needs
• Ensure all installation dates are scheduled and customer timelines are met
• Ensure smooth transition into the post-onboarding phase of the customer journey
• Use all Toast resources to find solutions for customers.

Preferred Qualifications

• Technology industry experience
• Restaurant or Hospitality industry knowledge/experience
• Previous POS systems experience preferred
• Training & development experience is a plus
• Basic understanding of integrations & partners
• CRM experience.