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Customer Logistics Analyst – Diageo Beer Company
| Company | Diageo |
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| Location | Stamford, CT, USA |
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| Salary | $69863 – $116438 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience in customer service, supply chain planning or logistics roles within the Beverage alcohol industry or a fast-paced CPG company
- Degree in supply chain, business management, or related fields
- Experience in order management systems (preferably SAP) and MS Office Applications
- Strong written and verbal interpersonal skills
- Ability to work independently and collaborate with internal and external customers across various levels of the organization
- Demonstrated ability to build strong customer relationships and manage customer expectations
- Proven analytical capabilities and problem solving skills
Responsibilities
- Strong ability to prioritize and manage high-volume of requests based on business requests and timing
- Subject matter authority within their Customer Logistics team for day-to-day activities, including Order Management, ATP functionality and reporting tools (i.e. Diageo Connect, etc.)
- Ensure consistent delivery of product from the Diageo warehouses to the Distributors
- Establish and continuously improve business relationships with key State, Commercial and Finance team contacts; Handle appropriate communications and expectations
- Proactively address and communicate issues that might impact order entry
- Actively lead and support new product startups and product discontinuations
- Provide support to Customer Logistics Manager
- Oversee and ensure on-time flow of product from Diageo global plants and 3rd party suppliers
- Ensure Distributors adhere to order guidelines and proactively recommend order management & process improvements to customers (i.e. route-to-market, order lead time, order quantity)
- Proactively handle exceptions outside of the order process, including but not limited to Distributor issues, quality issues, product transfers, returns and repack
- Represent Customer Logistics in cross-functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network changes
- Work with logistics to expedite delivery of orders where needed
- Provide Distributor and Commercial teams with information regarding order status and logistics issues
- Balancing the demands of Sales and Supply Chain goals while maintaining excellent service
- Attend Regional calls and provide Supply updates
Preferred Qualifications
No preferred qualifications provided.
