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Customer Insight Manager
| Company | Qlik |
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| Location | Waltham, MA, USA |
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| Salary | $90000 – $130000 |
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| Type | Full-Time |
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| Degrees | Master’s |
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| Experience Level | Senior |
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Requirements
- A strong background in data analytics (ideally 5+ years), preferably within a SaaS or technology environment.
- A master’s degree in a related field such as data science, analytics, or behavioral science.
- Experience analyzing product adoption, user behavior, or customer engagement.
- Skills in SQL, Python, R, or similar—plus visualization expertise with tools like Qlik, Tableau, or Power BI.
- Familiarity with data warehouse technologies like Snowflake.
- Excellent communication and collaboration skills, with the ability to influence across cross-functional teams.
Responsibilities
- Deliver strategic insights into customer behavior, helping shape decisions across customer experience, product, and success teams.
- Build and maintain predictive dashboards that reveal where customers are thriving—and where they need more support.
- Translate adoption science and behavioral analytics into meaningful guidance that improves customer engagement.
- Lead experiments that measure the effectiveness of different strategies, enabling data-driven decisions at scale.
- Play a key role in evolving our understanding of the customer journey, driving stronger alignment across functions.
Preferred Qualifications
- A curious, proactive mindset—someone who’s always looking for ways to improve the customer journey.
- A passion for uncovering stories in the data and presenting them clearly to both technical and non-technical audiences.
