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Customer Growth Sales Manager – Smb
| Company | Klaviyo |
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| Location | Denver, CO, USA |
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| Salary | $144000 – $144000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3+ years of Sales Management experience leading sales teams that require both complex and transactional deal cycles
- Proven track record of being a consistent top sales performer with a multi-product/platform sales process – experience in the MarTech or Ecommerce space is ideal
- Highly organized, process driven, and cross-functional relationship builder
- Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
- Displays ownership of their team/business with an operationally driven management operating cadence
- Passionate about training, coaching, leadership, and development
- Confident and comes to the table with a learning mindset and point of view around sales excellence
- Highest caliber sales professional with experience managing multiple internal and external stakeholders
- Willing to travel 1-2X/qtr for marketing events, leadership offsites, conferences, customer on-sites
- Data-driven, detail oriented, organized, and a self-starter
Responsibilities
- Recruit, interview, hire, train, and retain top talent
- Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
- Manage the accuracy of the forecast and identify lead indicators of success
- Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
- Drive efforts in generating and closing cross-sell and upsell opportunities
- Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
- Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
- Identify and address gaps in performance or areas for improvement and build strategic coaching plans
- Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
- Provide constructive and timely performance evaluations
- Share constructive and timely career development discussions
- Handle discipline and termination of employees in accordance with company policy
Preferred Qualifications
- Experience with Force Management (Command of the Sale/MEDDPIC) is a plus
