Skip to content
Customer Growth & Onboarding Program Manager
| Company | Uber Freight |
|---|
| Location | St. Louis, MO, USA |
|---|
| Salary | $102350 – $120800 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- 3+ years of professional experience in a program manager, continuous improvement manager, or transformation management role at a logistics or supply chain company
- Experience managing critical processes in the commercial or onboarding space.
- Strong understanding of process optimization and continuous improvement methodologies.
- Ability to lead and collaborate effectively in a fast-paced, cross-functional environment.
- Experience collaborating with and presenting to executive and C-Suite leadership.
Responsibilities
- Develop and maintain a comprehensive roadmap for development and improvement of commercial and operational processes.
- Implement new processes across commercial and operational teams to achieve revenue growth goals while exceeding customer expectations.
- Partner across our commercial and operations teams to ensure alignment on business requirements, implementation plans and prioritization of activities and solutions.
- Develop and lead a robust and detailed customer onboarding process, ensuring all communication and operational tasks are completed timely to minimize start-up costs and maximize customer satisfaction and business net revenue.
- As a key part of the leadership team, reporting to the VP of operations for these two business units, provide insights and business strategy recommendations.
- Oversee and manage program timelines, deliverables, and resources to ensure successful execution.
Preferred Qualifications
- Exceptional organizational, problem-solving, and communication skills.
- Strong understanding of process optimization and continuous improvement methodologies.
- Experience in asset based transportation pricing, yield, or network management.
- Experience in partial truckload and LTL pooling operations or commercial activity.
- Ability to lead and collaborate effectively in a fast-paced, cross-functional environment.
- Experience collaborating with and presenting to executive leadership.
- Experience implementing commercial go-to-market strategies for expansion businesses.
- Familiarity with industry-specific technologies and tools.
